download the last version for windows Format Factory 5.16.0

It will then take a few minutes to install the update you can plug in an HDMI cable to the poly to view the progress on a monitor or tv. You need to extract the tar.gz file on the root of the usb.Īnd from there you need to reboot the poly and plug the usb into the sound bar. I formatted a usb drive to fat32 and downloaded 4.0.2 from polys website. I didn’t see a way to do this from the web client so We have 50 conference rooms so that was not an option. It wasn’t until I read the laundry list of known issues in the release notes for 4.1.0Īnd it’s a known issue that in device mode x30 cameras stop working and the only work around is to remove it out of device mode.

I spent a few hours troubleshooting by factory resetting the units through the web client and using the physical reset button on the poly speaker. We have Clickshare barco X50s and poly x30s and x50s in device modeĪll of them auto updated to 4.1.0 at some point andĪfter a power outage, 4 x30s started experiencing strange issues like the microphones would auto mute themselves, the camera would malfunction during a meeting and display the default poly camera screen. Alright, we had a similar issue at my job

Download the last version for windows Format Factory 5.16.0